Updates Before a Test Taker Logs In
If a test taker has not yet logged into online testing, Site Coordinators can make certain updates directly within the Client Services Center (CSC). Available updates include:
  • Name changes
  • Session changes
  • Time extensions
  • Enabling Text-to-Speech (TTS)
  • Locking item scrambling
Name Changes
(Name corrections are most common when first and last names are entered incorrectly or transposed.)

If a test taker has not yet logged into online testing, the Site Coordinator can update the name by unassigning and reassigning the user code with the corrected information. 
  • To unassign a single user code: Clear the First Name, MI, Last Name, and ID fields, then select Save Changes. 
  • To unassign multiple user codes: Select Unassign All, make the necessary updates, and click Save Changes when complete. 
Session Changes, Time Extensions, Text-to-Speech, and Item Scramble Lock 
(e.g., adjusting sessions or applying approved accommodations)  
 
Once user codes are assigned, Site Coordinators can manage testing configurations within the Client Services Center. Available options include: 
  • Adjusting session settings 
  • Applying time extensions 
  • Enabling text-to-speech (TTS) 
  • Locking item scrambling (when needed) 
To make updates: 
  • Go to the Manage Testing section of the Client Services Center. 
  • Select the assigned user code. 
  • Choose the appropriate options. 
  • Click Save Changes to apply updates. 
Updates After a Test Taker Logs In
If a test taker has already logged into online testing, the user code becomes locked and cannot be modified directly by the Site Coordinator.

Any updates after login must be requested by submitting a Request for User Code Alteration form. Common requests include:

  • Name changes 
  • Modifications to user code specifications (such as education level) 
  • Expiration date extensions 
  • Session adjustments 
  • Locking item scrambling (when needed) 
  • Enabling Text-to-speech (TTS) 
This process helps ensure accurate reporting and alignment with testing requirements. Please note that applicable fees may apply. All submissions are reviewed by the NOCTI Support Team and are typically addressed within one business day.